Frequently Asked Questions
What are the check-in and check-out times?
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Check-In: 3:00 PM
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Check-Out: 11:00 AM
If you need an early check-in or late check-out, please contact us 24-48 hours in advance. We’ll do our best to accommodate your request based on availability.
Are there booking packages for curated experiences?
Absolutely! We offer customizable packages for:
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Romantic Date Nights
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Bachelorette/Bachelor Parties
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Spa and Massage Experiences
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Evenings on the Town
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Event Setups (Birthdays, Anniversaries, etc.)
Contact us during booking to curate your perfect New Orleans experience. We partner with local restaurants, clubs, flower shops, and transportation services to make your stay unforgettable.
Are pets allowed?
Some of our properties are pet-friendly, while others have restrictions. Please check the individual listing or contact us directly for more information. Additional cleaning fees may apply for pet-friendly stays.
How do I book a stay?
Booking is simple! Visit our website, select your desired property and dates, and follow the secure checkout process. You will receive a confirmation email with all the details of your stay.
What is your cancellation policy?
Our cancellation policy varies by property. Cancellations made within 7 days of arrival may be subject to a partial refund. Please refer to the specific property listing for details.
Do you offer long-term stays?
Yes, we accommodate extended stays and offer discounted rates for long-term bookings. Contact us for more details and special rates.
Who can I contact if I have questions during my stay?
Our team is available 24/7 to assist you. You will receive contact information upon booking, and we’re just a text or call away for any questions or concerns.
How will I access the property?
You will receive a unique access code via email or text 1 hour before your check-in time. Detailed instructions on how to enter the property will also be provided.
How far are the properties from popular New Orleans attractions?
Our properties are conveniently located throughout the New Orleans metro area. Approximate distances include:
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French Quarter: 5-15 minutes by car, depending on the property
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Downtown New Orleans: 5-10 minutes by car
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New Orleans Convention Center: 5-12 minutes by car
For exact distances, please refer to the individual property listings or contact us directly.
Do you offer cleaning services during my stay?
Yes! We offer mid-stay cleaning services to keep your space fresh and comfortable. Services can include general tidying, fresh linens, and restocking essentials. Please contact us to schedule a cleaning during your stay—additional fees apply.
